Frequently Asked Questions
Everything you need to know before you order.
Simply select the personalisation option on the product page and enter your details — such as a name, vehicle registration, or custom message. We'll include this on your item before it's made and shipped.
Standard UK delivery takes 3–5 working days. Express options are available at checkout. International orders typically take 7–14 working days. Personalised items may require an additional 1–2 days for production.
Yes — we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.
Because personalised items are made specifically for you, we're unable to accept returns unless the item is damaged or faulty. If there's an issue with your order, please contact us at hello@celerdesign.com and we'll make it right.
We accept all major credit and debit cards via Shopify Payments, as well as PayPal. All transactions are fully encrypted and secure.
Yes — we offer wholesale pricing for qualifying retailers and bulk orders. Please visit our Wholesale page to submit an enquiry.
Yes — we offer premium gift wrapping on most products. Select the gift wrap option at checkout. We also sell personalised gift wrapping paper, perfect for an extra special touch.
We occasionally take on bespoke commission projects. Get in touch via our Contact page to discuss your idea.
Non-personalised items can be returned within 30 days of receipt in their original condition. Please see our Refund Policy for full details.
Once your order has been dispatched via Royal Mail, you'll receive a tracking number by email. You can use this to track your parcel on the Royal Mail website.
Still have questions?
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